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PIERRE Wave is a wireless smart home solution based on Zigbee technology. To ensure optimal system stability and communication, follow the structured setup process and expert tips outlined below.
System Overview
PIERRE Wave devices fall into three functional categories:
- Display/Gateway - Coordinator – The central Zigbee controller (forms the mesh, assigns addresses)
- Router Devices – Always-powered components that expand and stabilize the Zigbee mesh network, improve range and reliability:
- Smart Plugs
- Wall switches or relay modules with Neutral (L+N)
- Some powered sensors (like wired thermostats)
- End Devices – Devices that do not repeat signal and communicate only with their parent (usually a nearby router):
- Battery powered devices - Motion sensors, door/window sensors
- Wall switches or modules without Neutral
- Remote controls
Installation & Setup Order
Step 1: Install the Display/Gateway
- Position the PIERRE Wave display/gateway in a central, open area.
- Avoid installing it in closed metal cabinets or near sources of wireless interference (Wi-Fi routers, microwaves, large TVs).
Step 2: Add Router Devices
- Install Smart Plugs and all L+N modules/switches first.
- These devices form the backbone of the Zigbee mesh.
- Place them strategically throughout the property to ensure that future devices always have a strong signal path.
Step 3: Add End Devices
- Now install battery-powered sensors or switches/modules without Neutral.
- Make sure each end device is within 5–10 meters of a router device.
- Do not place end devices in isolated or shielded locations (e.g., metal boxes, behind thick walls) unless a strong nearby router is available.
Advanced Tips & Best Practices
Let the Mesh Stabilize
- After adding each router or end device, wait 5–10 minutes before proceeding. This allows the network to update internal routing paths.
- After large installations or power loss, the mesh may take up to 24 hours to fully optimize.
- PIERRE Wave uses the 2.4 GHz band, which can be affected by Wi-Fi.
Avoid Interference with Wi-Fi
- If you experience inconsistent performance, consider adjusting your Wi-Fi channels to minimize overlap (Use Wi-Fi channel 1 or 6 when your Zigbee is on channel 20, 25, or 26 to minimize interference).
Keep Router Devices Always Powered
- Never connect Smart Plugs or L+N router devices to power timers or wall switches.
- Router devices must remain constantly powered to maintain the stability of the Zigbee mesh.
Avoid Overloading the Gateway
- The gateway can handle a limited number of direct connections. Always prioritize connecting end devices through routers, not directly to the gateway.
- Ensure your router devices are well-distributed and not all clustered in one part of the installation.
Use Smart Plugs Strategically
- A Smart Plug should not be used midway between a weak device and the gateway as a first attempt at signal boosting.
- Instead, place the Smart Plug closer to the gateway, so it can effectively act as a stable node for routing other devices.
Zigbee Mesh is Self-Healing — Be Patient
- If a router is moved, or if a new one is added, Zigbee devices will re-learn optimal paths automatically, but this may not be immediate.
- Wait several minutes (or up to a day in large setups) for full mesh recalibration.
PIERRE Wave – Troubleshooting Guide
Symptom: Device not responding
Possible Cause: Out of range or no router nearby
Suggested Action: Add a router (Smart Plug or L+N device) between gateway and the device
Symptom: Delayed status or automation trigger
Possible Cause: Poor mesh routing or interference
Suggested Action: Reposition router devices or adjust Wi-Fi/Zigbee channel
Symptom: Battery device keeps going offline
Possible Cause: No nearby router / signal too weak
Suggested Action: Add a router (Smart Plug or L+N device) within 5–10 meters or replace battery
Symptom: Devices drop after power outage
Possible Cause: Mesh disrupted or needs healing
Suggested Action: Wait for the network to re-stabilize, or power-cycle router devices to speed up recovery
Symptom: New device connects but works poorly
Possible Cause: Mesh not yet optimized
Suggested Action: Wait a few minutes or add another router (Smart Plug or L+N device) nearby
Symptom: Unstable system after adding devices
Possible Cause: Too many direct-to-gateway connections
Suggested Action: Ensure end devices connect through router devices, not directly to the gateway